Returns, Refund & Exchange Policy

Effective Date: April 18, 2026

At Fagaura.com, we aim to ensure a smooth and transparent experience for our customers. Returns, refunds, and exchanges are handled under the conditions outlined below.

Return Policy

Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The product must be unused and unwashed
  • The product must be in its original packaging with all tags intact
  • The return request must be raised within 3 days of delivery

Requests that do not meet the above conditions may not be accepted.

How to Initiate a Return

To request a return, please contact us via email with the required details:

  • Order ID
  • Reason for return
  • Clear images of the product

Send your request to: fagaura@gmail.com

Our team will review your request and respond within 24 to 48 hours with further instructions.

Refund Policy

Refund Process

Once the returned product is received and inspected, we will proceed with the refund process.

  • Refunds are initiated within 5 to 7 business days after inspection
  • The refunded amount will be credited to the original payment method

Please note that processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products
  • Items purchased during clearance or sale

Exchange & Replacement Policy

We provide exchange or replacement options under certain conditions to ensure customer satisfaction.

When Exchange Is Applicable

Exchange or replacement requests are accepted in the following cases:

  • The product received is defective or damaged
  • An incorrect item or size was delivered
  • The product is unused and in original condition with packaging intact

Time Frame for Exchange

  • Exchange requests must be made within 3 days of delivery
  • Pickup will be arranged within 2 to 4 business days after approval
  • Replacement products are dispatched after receiving and inspecting the returned item

Delivery timelines for replacements may vary but are generally completed within 5 to 7 business days.

How to Request an Exchange

To request an exchange, please email us with the following details:

  • Order number
  • Description of the issue
  • Clear photos of the product
  • Preferred size or correct item

Send your request to: fagauraindia@gmail.com

Replacement Delivery

Once the returned item is picked up and verified, the replacement product will be delivered within approximately 5 to 7 business days.

Contact Information

If you have any questions regarding your order, returns, or policies, you may contact us:

  • Phone: +91 86301 73533
  • Email: fagauraindia@gmail.com
  • Address: 8/268 Masudabad near Praanvi Hospital Aligarh – 202001