Shipping Policy

Effective Date: April 18, 2026

At Fagaura.com, we aim to deliver your orders in a timely and efficient manner. The following policy outlines our shipping process, timelines, and related information.

1. Processing Time

Orders are processed promptly after confirmation.

Orders are typically processed within 1 to 2 business days
Processing does not occur on Sundays or public holidays
Orders placed during non-working days will be processed on the next business day

2. Estimated Delivery Time

Delivery timelines may vary depending on your location.

Metro cities: 3 to 5 business days
Other locations: 5 to 7 business days

Delivery times are estimates and may be affected by external factors such as logistics conditions or regional restrictions.

3. Shipping Charges

Shipping charges are calculated at checkout based on order details.

Charges may vary depending on weight, size, and delivery location
Free shipping may be offered during promotional campaigns or special offers

4. Tracking Information

Once your order has been shipped, tracking details will be provided.

A tracking link will be sent via email or SMS
You can use this link to monitor the status of your shipment

5. Delivery Partners

We work with established courier and logistics providers to ensure reliable delivery.

These may include:

India Post
Blue Dart
DTDC
Delhivery
Other recognized logistics partners

6. Delayed or Lost Shipments

While we aim to meet estimated delivery timelines, delays may occasionally occur.

If your order is delayed, please allow additional time before contacting support
If your order is marked as delivered but has not been received, please notify us immediately

We are not responsible for delays caused by factors beyond our control, including natural events, strikes, or government restrictions.

7. Damaged or Missing Items

If there are any issues with your delivery, please report them within the specified timeframe.

For damaged packages, please take clear photos and contact us within 24 hours of delivery
For missing items, report the issue within 48 hours of receiving the package

Failure to report within the specified time may affect resolution eligibility.